RETURN & REFUND
policy
  • Here Is The Return and Refund Policy.

Shilpa coolers believes in delivering the exceptional quality of cooling products to the customers. Our products come with 12 months of warranty  for almost all spare parts. In Spite of this, if you want to return any of the product delivered to you, due to any reasons like damage in the product during transportation, issues in functioning of product etc. you can mail us at complain@shilpaindustrial.com only within 15 days of receipt generated with proper description of the error and reason you want to return. You should also add your bank details in the mail. After receiving and going through the complete information, we will provide spare parts or recollect the cooler and transfer your payment back to your account in approximately 16 days.

  • Policy Of Change and Cancellation of Orders.

Changed your mind and decided to cancel the order? No problem we’ve made it easier for you. You can cancel the placed order before it is dispatched by calling to the given number – to make any changes or for cancellation. You cannot cancel the order through Email.

PS – Rs 1500/- would be charged when you cancel an order. Remaining amount will be automatically transferred to your account. Please make sure you submit correct account details during cancelation process.